BTB Privacy & Information
Who we are:
We are Better Than Bread Pty Ltd, and our website address is: https://betterthanbread.co.za.
Better Than Bread customers and fans may opt-out of any direct marketing received from Better Than Bread should he/she so elect, by notifying Better Than Bread thereof in writing to email@example.com alternatively, via the opt-out instructions in the various communication channels. Please note it may take up to two months for your profile to be updated.
Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.
You may visit the website without providing any personal information. The website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. Better Than Bread Pty Ltd uses this information to determine the use of the website, and to improve the content thereon.
What personal data we collect and why we collect it:
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms & Cookies:
Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
What personal data we collect and why we collect it: Forms:
We collect information as defined by the various forms throughout the website, and range from competitions to product questions, etc. This information includes your username, any contact information, and personal information except payment information. We will keep this information for aggregated analysis for as long as we exist, to ensure our products and services are the best they can be and service you our customer as best as possible.
How long we retain your data:
Registered user information is retained in our website’s database indefinitely.
Your Security & Privacy: Your privacy is very important to us and therefore any information that you upload on our website will be stored on a secure server. Our secure server encrypts your identity number and payment card details in order to minimize the risk of unauthorised disclosure or interception. Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimize the possibility of unauthorised access to, and disclosure of, your personal information. We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law.
Data Protection Policy:
How we protect your data: As best we can. We advise that you take your personal information very seriously and be aware of the threats on the internet. We ask that your username be as far removed from your personal details as possible, to ensure a level of anonymity. We do have the data security software in place regarding your contact information and additional information shared, but we do ask that you further do whatever is needed in order to protect your own personal information.
Site Security: The payment pages that Better Than Bread will use are hosted in a PCI-DSS secure DMZ. It is protected as prescribed by the PCI-DSS standards version 2. The transport of all data is encrypted by a SSL Thawte certificate which creates a secure https:// link between the cardholder and the payment pages.
Card Data: Any credit card would be asked for 3D secure enrolment if not already enrolled with the issuer to process transactions with authentication from the cardholder issuing bank. No card entry would be possible on the Better Than Bread web shopping cart as all card traffic will be securely posted to the payment pages. No credit card data will be stored. No unauthorized access to the payment pages site will be permitted. Only Better Than Bread as a known entity will be allowed to direct encrypted payloads to the Payment pages.
Payment Methods Used: We accept payments through PayFast. When processing payments, some of your data will be passed to PayFast, including information required to process or support the payment, such as the purchase total and billing information.
We also accept payments via eft, and we ask that if you choose this method, please notify us of the payment made upfront via email: firstname.lastname@example.org so that we can look for your payment, and you wait for feedback as to when this payment clears.
Who we share your data with & How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 05 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.