Terms & Conditions

TERMS & Conditions

A. Website details

The Better Than Bread website at www.betterthanbread.co.za is owned and operated by ActualA’s PTY LTD trading as Better Than Bread (“Better Than Bread” (“BTB”)), which is registered in the Republic of South Africa.

B. Terms and conditions apply

These terms apply to the use by you the individual’s use or use on behalf of a company of this our website www.betterthanbread.co.za . By using our website, you acknowledge that you have read and understood these terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. DO NOT use our website if you do not agree to be bound by these terms. These terms govern your access and use of this website: www.betterthanbread.co.za and any and all other products and services from ActualA’s Pty Ltd.

C. Change in terms

Better Than Bread may update or change the terms of this website without giving any prior notice. Should you wish, then please check them regularly, as your continued use of our website means that you accept any updated or revised terms.

D. Applicable law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

E. Use of our website

Better Than Bread use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use.

You are most welcome to browse or use this our website for your own use . No other use is permitted without our prior written consent. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited.

You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that Better Than Bread may sustain as a result of your use or misuse of our website and/or its contents contrary to these terms.

Better Than Bread reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these terms or law.

F. Business identification details

  • Registered business name: ActualA’s Pty Ltd
  • registration number: 2012/020823/07
  • VAT number: 4810262214
  • contact email: betterthanbreadsa (@) gmail (.) com

This website is operated by ActualA’s PTY Ltd. trading as Better Than Bread (“the Company”, “we”, “our”, “us”). Our contact details are available on the Contact page.

G. Order acceptance

By accessing this website or placing an order, you agree to be bound by these terms and conditions.

An order is only confirmed once payment has been successfully received and processed.

We reserve the right to refuse or cancel orders where fraud, pricing errors, stock shortages, or misuse are suspected.

H. Pricing and stock availability

The pricing stated on this website is given in good faith. Details of stock availability are also given in good faith.

All prices are listed in South African Rand (ZAR) and are subject to change without notice.

Products are subject to availability.

We reserve the right to correct pricing errors or inaccuracies. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time prior to order fulfillment.

I. Payment terms

Accepted Payment Methods

We accept Visa, and Mastercard. The currency used on this website is South African Rand (ZAR). Prices include VAT of 15%. Geographic restrictions: purchases and delivery can be honoured in South Africa only. All purchases outside of the country need to be confirmed via email, as delivery will need to be determined per order. Payment is due on checkout.

Authorization to Charge

By submitting payment information, you authorize us and our payment processors to charge the full order amount, including applicable taxes, service fees, delivery fees, and gratuities where selected.

Chargebacks and Payment Disputes

Fraudulent chargebacks or payment reversals may result in account suspension, collections activity, and legal action where appropriate.

Third-Party Payment Processors

  • Payments are processed securely by third parties
  • We do not store full card data
  • Their terms also apply

Taxes and VAT

All prices displayed include VAT where applicable unless otherwise stated.

J. Delivery terms

Delivery timelines are estimates only and may vary depending on courier performance, location, weather, or operational factors.

Risk in the goods passes to the customer upon delivery.

If delivery cannot be completed due to incorrect customer information or customer unavailability, the order may be deemed fulfilled without refund.

K. Returns and refunds

Due to the nature of food products, opened items may not be eligible for return unless defective or incorrectly supplied.

Refunds and returns are handled in accordance with the Consumer Protection Act.

Due to the perishable nature of food products, completed orders are generally non-refundable except where required by applicable law or where the order is materially defective, incorrect, or undelivered.

Cancellation terms

Orders may only be cancelled before preparation has commenced.

L. Product information disclaimers

Our products may contain or be produced in facilities handling nuts, seeds, dairy, gluten, eggs, or other allergens. While reasonable care is taken, cross-contamination cannot be fully excluded.

Information on this website is not intended as medical advice and should not replace consultation with qualified healthcare professionals.

Allergen & Cross-Contamination Disclaimer

Our products may contain or be produced in facilities handling nuts, seeds, dairy, gluten, eggs, or other allergens. While reasonable care is taken, cross-contamination cannot be fully excluded.

Customers with severe allergies should contact us prior to ordering.

“Gluten-Free” / “Keto” / “Diabetic Friendly” Claims

Terms such as “gluten-free”, “keto”, “low-carb”, “sugar-free”, or “diabetic-friendly” are descriptive in nature and based on ingredient composition. Unless specifically certified, products are not intended to diagnose, treat, cure, or prevent disease.

Customers with coeliac disease or serious medical conditions should independently assess product suitability.

M. Limitation of liability

To the fullest extent permitted by law, Better Than Bread shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased through it.

Customers are responsible for verifying ingredient suitability for their personal dietary needs.

N. Intellectual property

All content on this website, including text, images, branding, recipes, graphics, and logos, remains the intellectual property of Better Than Bread unless otherwise stated.

No content may be reproduced without prior written permission.

O. AI-Assisted Content Disclosure

Certain website content may be drafted or summarized with the assistance of AI tools and reviewed by a human editor prior to publication.

P. Website use restrictions

Users may not:

  • misuse the website,
  • scrape content,
  • attempt unauthorized access,
  • upload malicious code,
  • impersonate others.

Q . External Links Disclaimer

External links are provided for convenience only. We do not endorse or guarantee third-party content.

R. Privacy & POPIA Compliance

Personal information is processed in accordance with our Privacy Policy and applicable South African data protection laws, including POPIA.

S. Amendments

We reserve the right to amend these Terms and Conditions at any time without prior notice.

T. Conditions of the Better Than Bread Event’s Hire

  1. Capacity Limit:
    • Maximum attendance is limited to 40 persons unless otherwise agreed in writing.
  2. No Alcohol Policy:
    • No alcohol may be brought onto or consumed anywhere on the property.
    • The venue reserves the right to terminate an event immediately if alcohol is found on the premises.
  3. No Smoking Areas:
    • Smoking is permitted only in designated smoking areas.
    • No smoking is permitted in buildings, covered areas, gardens, or near vegetation.
  4. Water Feature / Dam Disclaimer:
    • Guests acknowledge that the property contains natural water features.
    • Children must be supervised at all times.
    • No swimming, boating, fishing, or water-based activities are permitted unless specifically authorised.
  5. Children:
    • Parents and guardians remain responsible for the supervision and safety of minors at all times.
  6. Property Damage:
    • The booking party accepts responsibility for damage caused by guests, contractors, suppliers, or attendees associated with the event.
    • We have the right to recover repair costs from that the booking party.
  7. Deposits and Payment:
    • 100% non-refundable booking deposit.
    • Balance due 21 days before event.
    • Dates are not secured until the booking deposit has been received.
  8. Cancellation Policy:
    • More than 60 days, Deposit is forfeited.
    • 30 – 60 days, 50% of fees forfeited.
    • Less than 30 days notice, no refund.
  9. Weather Policy: The venue cannot guarantee specific weather conditions.
    • Covered and indoor areas will be made available where possible.
    • Adverse weather shall not constitute grounds for cancellation or refund.
  10. Weather Conditions
    • The Client acknowledges that the Venue includes outdoor and semi-outdoor facilities and that weather conditions may vary.
    • The occurrence of rain, wind, cold temperatures, heat, or other ordinary seasonal weather conditions shall not constitute grounds for cancellation, postponement, refund, or reduction of fees.
    • Where available, the Venue may provide access to indoor or covered facilities as an alternative arrangement.
    • Only weather conditions that render the Venue unsafe or unusable, as determined by the Venue acting reasonably, may be treated as a Force Majeure event.
  11. Noise Restrictions:
    • No music or live bands allowed. This is a nature venue, and we respect the wildlife.
  12. Event Times:
    • Guests and suppliers must vacate the property by 16h30 unless otherwise agreed.
    • Deductions can be made for any additional time spent, from the applicable Deposit.
  13. Supplier Responsibility:
    • All third-party suppliers remain responsible for their own equipment, personnel, insurance, and compliance with applicable laws.
  14. Parking Disclaimer:
    • Vehicles are parked entirely at the owner’s risk.
    • The venue accepts no responsibility for theft, loss, or damage to vehicles or their contents.
  15. Force Majeure: Certain events are beyond our control.
    • The Venue shall not be liable for any delay, interruption, cancellation, inability to perform, or failure to make the Venue available where such delay, interruption, cancellation, inability, or failure arises from circumstances beyond the reasonable control of the Venue, including but not limited to:
      • Acts of God;
      • Severe weather conditions, storms, flooding, drought, lightning, or other natural disasters;
      • Fire, explosion, structural damage, or environmental hazards;
      • Power outages, utility failures, water supply interruptions, or telecommunications failures;
      • Epidemics, pandemics, public health emergencies, or government-imposed restrictions;
      • Acts of government, changes in law, regulations, permits, or licensing requirements;
      • Civil unrest, riots, strikes, lockouts, labour disputes, sabotage, terrorism, or threats to public safety;
      • War, armed conflict, or national emergencies;
      • Any other event beyond the reasonable control of the Venue that renders the event unsafe, unlawful, impractical, or impossible to host.
    • In the event of a Force Majeure occurrence, the Venue shall make reasonable efforts to notify the Client as soon as reasonably practicable.
    • Where a Force Majeure event prevents the Event from proceeding on the booked date, the Venue may, at its sole discretion:
      • (a) offer the Client an alternative date, subject to availability; or
      • (b) issue a credit for the amount paid, less any non-recoverable costs already incurred by the Venue on behalf of the Client.
    • The Venue shall not be responsible for any indirect, consequential, or additional costs incurred by the Client, including but not limited to travel expenses, accommodation costs, supplier fees, lost profits, or loss of opportunity.
  16. Indemnity Clause:
    • Guests enter and use the property at their own risk.
  17. Photography and Marketing:
    • The venue may photograph the property during events for marketing purposes, provided individuals are not identifiable without consent.
  18. Prohibited Activities:
    • Alcohol
    • Fishing
    • Swimming
    • Open fires without permission
    • Fireworks
    • Firearms and weapons
    • Illegal substances
    • Destruction of plants or landscaping
    • Driving on lawns
    • Camping without permission
  19. Nature and Garden Protection:
    • No plants, flowers, branches, trees, rocks, or natural features may be removed, damaged, cut, picked, or disturbed.
    • No stakes, pegs, hooks, ropes, nails, screws, or fixtures may be inserted into trees or landscaping without prior written approval.

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